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Maintenance-Overview
Data Vista offers 24x7x365 IT maintenance services to ensure reliability, maximum availability, and ongoing operations of our customers’ IT infrastructure.
Our Goal in providing ongoing maintenance of IT products, is to enable customers to attain the following goals:
Realization of full value of IT investments through maximum accessibility
Preservation of investment in technology through extended economic life
Increased flexibility for migration to newer technology
Reliable ongoing operation of equipment
Compliance with customer service level agreements
Data Vista’s Maintenance services include the following capabilities:
Technologies and Products Supported
Data Visa supports most major, second, and third tier manufactures of server, storage and communications products. Consistent with our life cycle mission, Data Vista offers support for these products from the initial purchase through eventual disposal, a time period that could be fifteen (15) or more years. See Technologies and Products page for more details.
Problem Management Framework
Identifying the nature of the problem or failure is the critical function for IT support. Data Vista can separate a hardware failure, from a software issue, or communications, breakdown, to troubleshoot and diagnose how to remedy the problem. See Problem Management Framework for more details.
Hardware Support
Data Vista offers a variety of hardware support programs to suit most any customer’s budget or service level requirement, regardless if the request is for full onsite service, remote technical support for a self –maintenance customer, parts only, or depot type arrangement. See Hardware Support page for more details.
Software Support
When available from the OEM, Data Vista can obtain firmware revisions and operating system (OS) patches to support hardware modifications, correct for hardware engineering defects, or implement an OS patch. See Software Support.
page for more details.
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